Terms & Conditions

1 Applicability
1.1 All quotations, orders and agreements concluded between the customer and Philos Greenproducts BV are exclusively subject to these general terms and conditions.
1.2 Deviating and/or additional stipulations can only be invoked by the customer if and insofar as they have been expressly accepted by Philos Greenproducts BV.
1.3 The customer with whom these terms and conditions have once been contracted accepts the applicability of these terms and conditions to subsequent agreements between him or her and Philos Greenproducts BV.

2 Conclusion of the agreement
2.1 A purchase agreement is concluded between Philos Greenproducts BV and the customer at the moment that the customer accepts a purchase from Philos Greenproducts BV by completing the form made available by Philos Greenproducts BV via the website completely and correctly.

3 Price
3.1 Promotions and offers are valid while stocks last.
3.2 The personal discount code is intended to attract new paying customers from our own direct circle (by word of mouth, social media and / or e-mail). Philos Greenproducts BV discount code may not be used for commercial purposes and/or purposes other than those for which they were issued. 
In addition, it is under no circumstances permitted to use the brand name Philos Greenproducts BV and all possible combinations of misspelling within URL combinations and thereby attract traffic that is used to distribute the discount code.
3.3 Any (attempted) fraud or other unauthorized action is registered and leads to the use of discount codes being denied. Philos Greenproducts BV reserves the right to set off the discount obtained and the accumulated credit with retroactive effect.

4 Payment
4.1 For payment, the customer can only use the payment options offered by Philos Greenproducts BV.
4.2 Payment takes place upon purchase after a purchase agreement has been concluded.
4.3 If payment is not made immediately after purchase, Philos Greenproducts BV is entitled to terminate the delivery unilaterally with immediate effect, without prejudice to the right to compensation and the right to collect overdue payments and to recover the associated collection costs from the customer.
4.4 Invoices and payment reminders are only offered electronically by Philos Greenproducts BV.

5 Deliver
5.1 We deliver anywhere in the Netherlands. Delivery takes place at the expense of the customer at the delivery address specified in the order.
5.2 The customer (i.e. the person to whom the shipment is sent) shall be the declarant and importer in the country for which the shipment is intended.
5.3 The customer is obliged to ensure that the delivery of the products to the delivery address specified by you is possible.
5.4 If the delivery of the products is not possible, the agreement can be fulfilled by offering the products     at the neighbors.
5.5 If the products have not yet been paid for in accordance with paragraph 4 at the time of delivery, Philos Greenproducts BV retains ownership until the purchase price has been paid in full.

6 Revocation
6.1 No statutory right of withdrawal applies to fresh products such as flower bulbs in connection with perishable goods. Complaints about the delivered products can only be dealt with if it concerns damage to the product. If the product is delivered damaged, Philos Greenproducts BV must be informed of this by means of a photo within 14 days. If there is indeed damage, a suitable solution will be sought in consultation with the consumer.
6.2 When purchasing products, the customer has the option of withdrawing from the agreement with statement of reasons for 14 days. This cooling-off period starts on the day after receipt of the order.
6.3 During the cooling-off period, the customer will handle the product and the packaging with care. The customer will only unpack the products to the extent necessary to assess whether he has product wishes to keep. If the customer exercises his right of withdrawal, he will contact us record by email with Philos Greenproducts BV.
At the request of Philos Greenproducts Bv, the customer the product with all delivered accessories and - if reasonably possible - in the original return condition and packaging to Philos Greenproducts BV in accordance with the instructions given by Philos Greenproducts BV.
6.4 An order can be returned in accordance with the instructions given by Philos Greenproducts BV.
6.5 The costs of return shall be borne by the customer.
6.6 If the customer has already paid for the products, Philos Greenproducts BV will make the payment refund to the customer within 30 days after the products have been returned.

7 Data protection
7.1 When processing an order, we process the personal data of the customer. In order to inform the customer about what happens to his or her data, we use a privacy statement.

8 Warranty and liability
8.1 Philos Greenproducts BV only guarantees that the products delivered by it are suitable for the purpose for which they are intended on the basis of the information provided by Philos Greenproducts BV and guarantees that the products comply with any legal obligations and other government regulations that apply to that purpose of use.
8.2 Philos Greenproducts BV guarantees that the products and services it delivers are produced or delivered with respect for people and the environment, without the use of child labour.

9 Changes 
9.1 Philos Greenproducts BV reserves the right to change these general terms and conditions at any time. It is advisable to consult these general terms and conditions regularly.

10 Dissolution
10.1 If the customer fails to fulfil his obligations under this agreement, Philos Greenproducts BV shall: the choice to give the customer the opportunity to Philos Greenproducts BV set a period to still meet its obligations; or the agreement without prior warning or partial dissolution; Philos Greenproducts BV reserves the right at all times to dissolution of the agreement, also full compensation for all damages and costs to be recovered from the customer.

11 Disputes and applicable law
11.1 All obligations between Philos Greenproducts BV and the customer are governed by Dutch law.
11.2 The District Court of Amsterdam has exclusive jurisdiction over any disputes between Philos Greenproducts BV and the customer, arising from or otherwise related to the agreement, take note.
Withdrawal form (only fill in this form and return it if you want to withdraw from the agreement)
Philos Greenproducts B.V.
Meer en Duin 335
NL-2163 HE Lisse
I/We* hereby inform you that I/we* have fulfilled our agreement regarding
the sale of the following products:
Received on (date):
Orderer's name:
Orderer's address:
Orderer's email address:
Orderer's signature:
(signature only when this form is submitted on paper)
* delete as appropriate